At Kalindi Looms, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make purchases.

Please read this policy carefully to understand how we handle your personal information.

1. Information We Collect

We collect both personal and non-personal information when you interact with our website or make purchases.

Personal Information

Contact Details: Name, email address, billing address, shipping address, and phone number.
Payment Information: Credit/debit card details, payment method, and transaction data (handled securely by our payment processors).
Account Information: If you create an account, we collect your username, password, and purchase history.

Non-Personal Information

Browser and Device Information: IP address, browser type, operating system, and referring website.
Usage Data: Information about how you use our website, including pages viewed and products searched for.

2. How We Use Your Information

We use the information we collect to:

Process Transactions: Handle your orders, process payments, and deliver products.
Customer Support: Respond to inquiries, provide assistance, and manage returns or refunds.
Marketing and Promotions: Send promotional offers, updates, and marketing communications (only if you have opted in).
Website Improvement: Analyze website usage to improve functionality and enhance user experience.
Security and Fraud Prevention: Protect against unauthorized access, fraud, and illegal activities.

3. How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your data with trusted partners to facilitate our services:

Service Providers: Payment processors, shipping partners, email marketing services, and customer support platforms.
Business Transfers: In the event of a merger, acquisition, or sale of our business, your information may be transferred.
Legal Compliance: We may disclose your information as required by law or in response to legal processes (e.g., subpoenas or court orders).

4. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your website experience. Cookies help us:

Remember your preferences and shopping cart contents.
Track website usage and analyze traffic patterns.
Display personalized ads based on browsing behavior.

You can manage cookie settings via your browser. Disabling cookies may affect website functionality.

5. Data Security

We implement industry-standard measures to protect your personal information, including:

SSL encryption for payment processing
Secure website infrastructure

While we strive to protect your data, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security.

6. Your Rights

You have the right to:

Access: Request access to the personal data we hold about you.
Correction: Request correction of inaccuracies in your personal data.
Deletion: Request deletion of your data, subject to legal obligations.
Opt-Out: Unsubscribe from marketing emails by clicking the "unsubscribe" link in our communications.

To exercise these rights, contact us at admin@kalindilooms.com.

7. Data Retention

We retain your personal information as long as necessary to:

Fulfill the purposes outlined in this policy
Comply with legal obligations

If you request deletion, we will comply unless legally required to retain your information.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review their policies before sharing any personal data.

9. Children's Privacy

Our website is not intended for children under 13 years of age. We do not knowingly collect personal data from children under 13. If you believe we have collected such data, please contact us so we can delete it.

10. International Users

If you access our website from outside India, please note that your information may be transferred to and processed in India. By using our services, you consent to this transfer.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page, and significant changes will be communicated to you.

Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

12. Contact Information

For questions or concerns regarding this Privacy Policy, contact us:

Email: admin@kalindilooms.com
Phone: +91 93805 85178